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All refunds requests must be submitted online and will be processed in accordance with the following guidelines:
Full refunds will be granted* when requested more than 5 business days prior to the start date of the activity, less a $5 administrative fee. Refunds requested less than 5 business days prior to the start date of the activity will not be granted.
Activities canceled by the Parks and Recreation Department due to low enrollment or other circumstances will result in one of the following:
1. Participant may register for another available course, or
2. Participant may request a full refund.
Refunds for reservations will be subject to the following:
1. Cancellation 61 or more days from the reservation date will receive a full refund
2. Cancellations between 30 and 60 days from reservation date will forfeit the applicable deposit
3. Cancellation within less than 30 days of reservation date forfeits all fees and deposits
Medical refunds requested prior to the start date of the activity will be granted in full. A doctor’s note must be provided for all medical refunds to be processed. A prorated refund will be granted for medical refund requests received during or after the activity. Medical refunds must be requested, with proper documentation, within a month of the activity or reservation date.
Due to unforeseen circumstances, advertised prices are subject to change without notice.
*Refunds cannot be granted for non-recoverable costs on some programs and trips, such as hotel costs and pre-paid admission fees. Also, on events or programs where services are contracted to outside entity, the entity’s refund and cancellation policy will apply.
All refunds requested due to COVID-19 will not include a $5 administrative fee.
Please allow up to 10 business days for this request to be processed. You will be contacted by email or phone with the outcome of your request. If your refund is approved, processed, and you have received confirmation from us the refund time frame is as follows:
If your refund was not approved when you are contacted you will receive the reason for this decision.
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