Show All Answers

1. Do you provide tutoring in the after school program?

Our after school program offers time each day for students to work on their homework and staff will be available to assist as needed.

2. Do you provide transportation for after school programs?

Some locations offer transportation for after school programs. You will need to contact your specific location for details.

3. What are the hours for the After School Program each day?

Staff will be on-site at 3pm each day and the program will begin immediately after school has been dismissed for the day. All children must be picked up by 6:00 pm each day.

4. Is the after school program offered on early release days?

Yes, the program will begin immediately after school has been dismissed for the day and will end at 6pm.

5. Is the after school program offered on days my child's school is closed?

No. However, we normally offer "school day out" camps at our recreation centers.

6. How will my child get to the recreation center for the after school program?

Depending on the proximity of your school to the recreation center a staff member will:
Meet your child at a designated pick-up location and escort/walk them to the center.
Meet your child at a designated pick-up location and drive them to the center by van.

7. Are your van drivers trained?

Yes. All of our drivers have passed a required defensive driving course and a van safety training exam. All drivers are retrained every three (3) years.

Show All Answers

1. How do I reserve an athletic field?

To reserve a field call or visit the Athletic Reservation Office at (214) 670-8740, Monday through Friday 8:15am-5pm. Located at 8100 Doran Circle (Flag Pole Hill).

2. What is the fee to reserve an athletic field?

Visit the Athletic Reservation page for a complete listing of fields and fees.

3. How far in advance do I need to reserve an athletic field?

48 hours

Show All Answers

1. How do citizens get involved?

Citizens may get involved by visiting the Park Maintenance Service Division Headquarters at 542 E. Jefferson Blvd. or by calling 214-0670-1923. Please ask for a community program director.

Show All Answers

1. How do I rent a recreation center during operating hours?

You may rent a recreation center during operating hours by contacting the recreation center you wish to reserve. Availability varies based on program schedules.

Show All Answers

1. How do I start the process of forming a team for a particular sport at my school?

In general, most schools start the program by finding a teacher who is interested in being the lead for the program. The teacher will then identify days/times when the children will practice as well as send out an announcement recruiting youth for the program.

2. What is the cost to participate in this program and how do most schools pay to participate?

The cost of the program for each sport is $175 per team for each sport. For example, if a school has a boy’s and girl’s team and the cost is $175, the total cost will be $350. As far as payment is concerned, schools pay one of the following three ways: (1) With a school check from their activity funds or PTA, (2) a school check requisitioned from the DISD offices (City of Dallas has a vendor number), or (3) collected funds from the students.

3. How does my school register for the program?

Schools can register for the program by simply having the coach send the registration form via e-mail or fax to (214) 670-0388. Please be sure to indicate if your school is having a either a boy’s or girl’s team or both. Once the e-mail is received, an invite to the league’s coaches meeting will be sent.

4. When and where are games played at and how is transportation arranged?

Games are played on weekday afternoons at DISD Schools and City of Dallas Park and Recreation fields. Times of the games are 4:30PM (Girls) and 5:30PM (Boys). If the school has an adequate field, games may be played at their school as a home game. As far as transportation, schools and parents arrange car pools to all off site games. The league is set-up to have schools play schools which are near their area in order to minimize transportation.

5. I have a teacher who is willing to lead the program, but is not comfortable serving as the head coach. Can a parent volunteer as a coach for my school?

Yes, parents can volunteer to coach a school team as long as it is approved through the school’s principal and he/she goes through the necessary volunteer process for DISD. We do require though that the teacher serving as the leader be present at all games for the school.

6. What sports will the City of Dallas Park and Recreation Department be offering for the upcoming school year?

The City of Dallas will be offering three sports during the school year. Below is the sports schedule:

• Fall - Basketball and Soccer (Season begins in early October)
• Winter – Basketball (Season begins in mid January)
• Spring – Baseball and Soccer (Seasons beginning in mid March)

All sports will have the standard charge of $175 per team for each sport.

Show All Answers

1. Is there an area dedicated for my small dog(s) and large dog(s)?

With the exception of Bark Park Central, all of the dog parks have small and large dog areas.

2. How do I report a stray dog?

To report a stray dog in a park, contact 311 with the name of the park and a description of the dog.

Show All Answers

1. Are citizens allowed to pick flowers from wildflower and natural areas?

No, removing flowers from designated wildflower and natural areas is prohibited.

Show All Answers

1. What are eSports?

eSports are multiplayer video games played competitively, both professionally and recreationally.

2. How can I participate?

Download the Mission Control app. Make a profile and then join the “Dallas Park and Rec.” lobby! From there, you can join the leagues you want to play.

3. Is there a fee to participate in an eSports League>

Currently we do not have eSports fees. It is free to join and play!

4. Are there prizes for the winners?

Yes! We give away plaques with the winners name and league title for first place winners.

5. Are the leagues separated by age?

Yes! We keep the leagues seperated by teens and adults to try and level the playing field.

6. Where do I go to participate?

Due to current COVID restrictions, all of our tournaments are played online. You can participate from the comfort of your home.

Show All Answers

1. Do I need to have a physician’s release statement to use the fitness center?

It is recommended that you consult a physician before starting any exercise program, however, a release statement is not required to utilize our facilities.

2. Do I have to sign a contract?

No, our fitness passes can be purchased on a monthly basis. We also offer six month and 12 month passes at a discounted rate.

3. Do I have to be 18 years old to use the fitness center?

Children between the ages of 13 and 17 are permitted to use the fitness center when accompanied by a parent or guardian. Youth will need to purchase an adult Fitness Pass.

4. Will someone be available to show me how to use the equipment?

A staff member can provide an introductory instructional session on how to safely use the equipment if needed. (This is not a personal training session)

5. How many fitness centers are there?

We have 39 fitness centers located throughout the city.

6. Can I bring my personal trainer?

Individuals may not bring in a personal trainer. All personal trainers must have a Dallas Park and Recreation Board approved Personal Services Agreement (PSA) with the Park and Recreation Department. All personal training fees will be paid by the client to the City of Dallas and the personal trainer will be compensated by the City for their services through the terms of the PSA. Any individual perceived to be conducting personal training outside of these guidelines will be in violation of Dallas City Code 32-10 (subsection A) and be asked to cease and desist until an approved PSA is established with the department.

7. How do I get a Fitness Center Pass?

A Fitness Center Pass maybe be purchased online or at any City of Dallas Recreation Center that has a fitness center.

8. Can I use any fitness center?

You can use any fitness center if you purchase the Universal Pass. Otherwise, your fitness pass is only valid at the point of purchase.

9. Do I need to purchase a Recreation Card and a Fitness Center Pass?

Yes, all participants must have a valid Recreation Card before you can register for a Fitness Center Pass.

10. Are there fitness classes at the recreation centers?

Most recreation centers offer a variety of fitness classes for an additional cost. If you are interested in participating in a fitness class, check the list of programs at any Dallas Park and Recreation Center.

Show All Answers

1. How do I join a Friends Groups in my area?

Call or visit the Park Maintenance Services Division Headquarters at 542 East Jefferson Boulevard in Dallas on Monday through Friday, from 7:30 a.m. to 4:30 p.m. The office number is 214-670-1923, be sure to ask for the community program coordinator for your area.

2. How do I request a park department representative to attend my Friends Group meeting?

Call or visit the Park Maintenance Services Division Headquarters at 542 East Jefferson Boulevard in Dallas on Monday through Friday, from 7:30 a.m. to 4:30 p.m. The office number is 214-670-1923, be sure to ask for the community program coordinator for your area.

Show All Answers

1. Does Cedar Crest Golf Course offer family tees?

Yes. With the large number of junior and parents playing Cedar Crest, family tees have been added to the course.

Show All Answers

1. Are there lessons at this course for new players?

Yes. Keeton Park is home to the award winning Tony Martinez School of Golf with students ranging from beginners, juniors, and top amateurs to PGA Tour players.

Show All Answers

1. Is there a short game area at Luna Vista?

Yes, there is a short game area accommodating your practice needs. This area consists of a putting green, chipper, and practice bunker.

2. Does the pro shop offer clubs for sale?

Yes. Whether you need a new driver or a new set of irons, you can come get fit for a set of clubs that are customized just for you and your golf swing. The Luna Vista Golf Academy is an authorized PING Fitting Facility.

Show All Answers

1. Does this course provide tees for juniors?

Yes. The new design also features five sets of tees: Juniors, Ladies, Seniors, Men, and Championship play.

Show All Answers

1. Is there a driving range at this course?

Yes. The driving range consists of 41 hitting stations and was renovated in 2012. The Range golf shop is fully equipped to provide club fittings.

2. Can this course accommodate tournaments?

Tenison Park can be the perfect site for your tournament, weekly foursome, or family outing. The driving range is perfect for warm-up, practice, or lessons from a staff of PGA and LPGA instructors.

Show All Answers

1. Is there a driving range at this course?

Yes. The driving range consists of 41 hitting stations and was renovated in 2012. The Range golf shop is fully equipped to provide club fittings.

2. Can this course accommodate tournaments?

Tenison Park can be the perfect site for your tournament, weekly foursome, or family outing. The driving range is perfect for warm-up, practice, or lessons from a staff of PGA and LPGA instructors.

Show All Answers

1. How can media request interviews with park staff?

Interviews may be requested by completing a Media Inquiry / Interview Request form. Media Inquiry / Interview Request

2. How can media find park and recreation staff to quote as expert?

Complete the Media Inquiry / Interview Request form. Media Inquiry / Interview Request

Show All Answers

1. How do I request a media interview with park staff or a tour of park facilities?

Complete the Media Inquiry / Interview Request form, contact Media Relations / Public Engagement at 214-670-4678, or email Andrea Hawkins.

2. Do media need permission to broadcast live at parks?

Yes, contact Media Relations / Public Engagement at 214-670-4678 for additional information.

3. Can media go to a recreation center to interview or take photographs?

Media can interview or take photographs at recreation centers by contacting Media Relations / Public Engagement at 214-670-4678 before visiting the center.

4. How do media get a quote from a park and recreation professional on an industry related topic?

Complete the Media Inquiry / Interview Request form or contact Media Relations / Public Engagement at 214-670-4678 to learn more about obtaining a quote. Media Inquiry / Interview Request

5. Is professional filming and photography allowed in the parks?

Yes. Call the City of Dallas Office of Special Events at 214-670-2775.

Show All Answers

1. How old do I need to be to participate in MyFi?

MyFi programs are geared for children ages 6 to 12, but participants of all ages can benefit from the program information.

2. Do I have to be enrolled in a Park and Recreation Program to participate in MyFi?

No. You can participate in a MYFI program on your own using the tools provided on the MYFI website.

3. What type of activities does MyFi provide?

MyFi programs focus on fitness and nutrition education through games, field trips, and exciting special events.

4. Are there activities for the entire family?

MyFi promotes family involvement through our special events and field trips, cooking demonstrations, nutritional cooking tips, and meal planning.

5. How do I register to participate in MyFi?

Visit a local recreation center, complete the registration form, and purchase a recreation card.

Show All Answers

1. Do I have to get a permit to teach a boot camp or training program at a City of Dallas park?

Yes, City Code Section 32-10 states that a person cannot offer for sale goods or services at a city park or another area under the control of the park and recreation board unless they have a permit. Such sales would include conducting a training program or boot camp. The permit for training programs (including boot camps) is an Outdoor Program Permit. A permit can be obtained through the Park and Recreation Department Special Services Division. They can be reached at 214-670-8520.

2. Do I have to get a permit to sell food and drinks at a City of Dallas park?

Yes, City Code Section 32-10 states that a person cannot offer for sale goods or services at a city park or another area under the control of the park and recreation board unless they have a permit. The permit required to sell food or drinks at a city park is the temporary food and drink concession permit. This is not to be confused with any other food permit that the city issues. A vendor must have a temporary food and drink concession permit in order to sell food at a city park. To obtain a temporary food and drink concession permit, contact the Park and Recreation Reservations Office at 214-670-8740.

Show All Answers

1. What does a City of Dallas Park Ranger do?

Dallas Park Rangers support the department’s mission by providing efficient and effective services to park visitors. As Park Rangers, they embody public safety and security while fostering environmental stewardship. Park Rangers monitor parks, trails, and recreation facilities across the city and educate park goers on park regulations, ordinances and safety measures to ensure a memorable experience.

2. How can I contact a Dallas Park Ranger?

The Dallas Park Ranger Service Line number is 214-671-7000.  Another way to contact a Dallas Park Ranger is by email at parkranger@dallas.gov. The Park Ranger Division will contact you as soon as possible. For emergencies please call 911.

3. How can I report park maintenance issues, reservations issues or park concerns?

To report an issue at the park, please contact 311, or in case of emergency, please contact 911.

4. How can I make a reservation in the park?

Please call the Main Reservation Number at 214-670-8740 or visit the City of Dallas Park & Recreation Department website dallasparks.org for more information.

5. Do Park Rangers patrol trails?

Yes, Park Rangers patrol trails to help keep them safe and enjoyable along with parks.

6. How many days a year do Park Rangers work?

• Park Rangers are dedicated to working 364 days a year. Only being closed on Christmas Day.

Show All Answers

1. How do I notify someone of broken limbs at my park or trail?

Dial 3-1-1 with the location of the park or trail with broken limbs. The 3-1-1 operator will notify the City Forester for all tree related problems on parkland (i.e. broken limbs, dead trees, low limbs obstructing clearance).

2. How often are Dallas parks mowed?

Mowing frequency is based on the programming and overall activity of a park.

3. I am interested in donating amenities to a Dallas park. Is this possible?

To find out what Dallas parks are available to add amenities and the cost of specific amenities, contact Park Maintenance Services to speak with a Community Program Coordinator at 214-670-1923.

Show All Answers

1. What are your hours?

The garden is open from 9 a.m. to 5 p.m., seven days-a-week. However, we are closed on Thanksgiving Day, Christmas Day, and New Years Day.

2. May I take pictures in the garden?

You may take pictures of the garden and family photos in the garden. Those photos include children, family, bridal, quinceañera, and engagement. All photos must be taken out in the garden, not inside the houses or around the business offices

All parties must pay admission and come fully dressed. Changing clothes in the bathrooms or garden is prohibited. Guests may use professional photographers and the photographers must pay admission.

Show All Answers

1. How do I reserve the pavilion?

Reservations for Bachman Lake Pavilion can be made by calling the facility reservation office at 214-670-8740, Monday through Friday from 8:15 a.m. to 5 p.m. The office is located at:
8100 Doran Circle
Dallas, TX 75238

2. Where is Bachman Lake located?

The lake is located in northwest Dallas on the northwest side of Love Field at:
3500 W. Northwest Highway
Dallas, TX 75220

Show All Answers

1. How do I reserve the park for a tournament?

All parks can be reserved by contacting the facility reservation office at 214-670-8740 during normal business hours of Monday to Friday from 8:15 a.m. to 5 p.m. Or visit the office in-person at:
8100 Doran Circle
Dallas, TX 75238

2. Where is BB Owen Park located?

The park is located at:
10700 Walnut Hill
Dallas, TX 75238

Show All Answers

1. What park has off-road cycling?

Harry S Moss Park, Katie Jackson Park, Boulder Park and L.B. Houston Park offer off-road cycling.

2. Who maintains the off-road cycling course?

The course is maintained by the Dallas Off-Road Biking Association.

Show All Answers

1. Where is the skate park located and what are its operating hours?

The park hours are from dawn to dusk and is located at:
8502 Hunnicut Road
Dallas, TX 75228

2. How do I reserve the skate park for a special event?

For special event reservations and permits for call or visit the special event reservation office at 214-670-8890, Monday to Friday from 8:15a.m. to 5 p.m. The office is located at:
8100 Doran Circle
Dallas, TX 75238

Show All Answers

1. What is the best way to provide feedback and stay informed about potential White Rock Lake dredging?

What is the best way to provide feedback and stay informed about potential White Rock Lake dredging? If you were able to attend the community meeting on January 28, please make sure to turn in your comment card before you leave. In addition, please use the QR code to join the live survey during the meeting. Additional opportunities to provide feedback are through our web-based survey or by contacting City staff. The web-based survey is a Google Form available at tinyurl.com/white-rockdredging. 

Google Form will be active until February 11, 2020. 

Comments can also be provided to our designated City of Dallas project contact: David Phan, P.E., CFM Dallas Water Utilities, Floodplain Management Office: 214-948-4682 E-Mail: David.Phan@dallascityhall.com.  

If you are interested in staying informed, please provide your contact information at this meeting, via the web form, or reach out to the contact provided above. 

Frequently Asked Questions - White Rock Dredge Feasiblity Study

White Rock Dredge Feasibility Study presentation

2. How do I rent Winfrey Point?

Building reservations for Winfrey Point and Big Thicket can be made by calling the facility reservation office at 214-670-8740 from Monday to Friday, 8:15 a.m. to 5 p.m. The office is located at
8100 Doran Circle
Dallas, TX 75238

3. How do I reserve an event space for a 10k event running event / corporate event or where do I get a special event permit?

For special event reservations and permits for White Rock Lake, call or visit the special event reservation office at 214-670-8890, from Monday to Friday, 8:15 a.m. to 5 p.m. The office is located at:
8100 Doran Circle
Dallas, TX 75238

Show All Answers

1. Why do you have dedicated natural and wildflower areas?

To reduce carbon emissions associated with mowing, trimming, general maintenance, and to conserve water.

2. How many dedicated natural and wildflower areas are there in the City of Dallas?

There are over 70 park areas totaling 989 acres.

Show All Answers

1. What is Pickleball?

Pickleball is a  fun sport that combines elements of tennis, badminton and ping-pong. It can be played both indoors or outdoors on a badminton-sized court and uses a slightly modified tennis net. Pickleball uses a specific paddle and a plastic ball with holes. The sport can be played in singles or doubles and enjoyed by all skill levels.

Show All Answers

1. How do I register for a program?

Registration for programs can be done at the Recreation Center. Adult sport leagues register teams rather than individuals. The captain / coach should be the contact for the team and should register the team.

2. Do I have to have a recreation card to participate in an adult sports league?

Yes. Anyone that participates in a City of Dallas recreation program must purchase a recreation card.

3. What is your refund policy for course cancellations?

See our refund procedures for full details on obtaining a refund. refund procedures

4. Can I register online for my recreation card?

Visit our online registration page to purchase your recreation card. You will get a key fob card on your first visit to the Recreation Center. online registration page

5. What if I dont have a team but want to play a sport.

Contact the staff at the recreation center and they will be able to put you in contact with a team that may need additional players.

Show All Answers

1. Do I need a recreation card to participate in a program at a Recreation Center

Yes. Anyone that participates in a City of Dallas recreation program must purchase a recreation card.

2. Can I register online for my recreation card?

Current pass holders may renew their recreation cards online.  New customers must purchase their FIRST Recreation Card at a recreation center.  Visit our online registration page to renew your recreation card. 

3. What if I need to cancel my recreation card?

Unfortunately, we do not offer refunds for the purchase of recreation cards.

4. How do I register for a program?

Registration for programs can be done at the Recreation Center. Some classes offer online registration as well.

5. What is your refund policy for course cancellations?

See our refund procedures for full details on obtaining a refund.

refund procedures

6. What is the Park and Recreation's liability policy?

By purchasing a City of Dallas Recreation Card and Fitness Pass you are agreeing to indemnify and hold harmless the city from any and all liabilities, claims, demands, injuries (including death), or damages, including court costs and attorney’s fees and expenses, which may occur to yourself, other participants, and third-persons as a result of your participation in the activity, including injuries sustained as a result of the sole, joint, or concurrent negligence, negligence per se, statutory fault, or strict liability of the city

7. What is the Park and Recreation's photo usage policy?

By accessing our facilities or participating in our programs you expressly give and grant to the City of Dallas (hereafter referred to as “CITY”) the unqualified right, privilege, and permission to reproduce, publish, and circulate in every manner or form (including radio, television, newspapers, magazines, and the internet) video tapes, films, photographs, transparencies, and other images and likenesses of you, your child(ren), family, and/or property and audio recordings of your and their voices (collectively referred to as “video and audio recordings”), and you hereby grant, assign and transfer to the CITY all rights and interest therein at no charge. You specifically authorize and empower the CITY to cause any such video and audio recordings, to be copyrighted or in any other manner to be legally registered in the name of the CITY. You, for yourself, your family, your child(ren), your heirs, executors, administrators and assigns, hereby release, and discharge the CITY from any and all claims of any kind due to the use of such video and audio recordings, including all claims for damages or injunctive relief for libel, slander and invasion of the right of privacy.

Show All Answers

1. Can I obtain a permit to sell snow cones or ice cream on park property?

No, permits are not issued for vendors selling these types of items. All Temporary Food and Drink Permits are issued for trailer type concessions. You may contact the City of Dallas Code Compliance for their requirements.

City of Dallas Code Compliance

2. What is the typical length a permit is issued for?

Concessions permits may be issued for three, six, or nine month periods of time.

3. Do I have to get a permit to teach a boot camp or training program at a City of Dallas park?

Yes, City Code Section 32-10 states that a person cannot offer for sale goods or services at a city park or another area under the control of the park and recreation board unless they have a permit. Such sales would include conducting a training program or boot camp. The permit for training programs (including boot camps) is an Outdoor Program Permit. A permit can be obtained through the Park and Recreation Department Leisure Venue Destination Management. They can be reached at 214-670-8568.

4. Do I have to get a permit to sell food and drinks at a City of Dallas park?

Yes, City Code Section 32-10 states that a person cannot offer for sale goods or services at a city park or another area under the control of the park and recreation board unless they have a permit. The permit required to sell food or drinks at a city park is the temporary food and drink concession permit. This is not to be confused with any other food permit that the city issues. A vendor must have a temporary food and drink concession permit in order to sell food at a city park. To obtain a temporary food and drink concession permit, contact the Park and Recreation Reservations Office 214-670-8740

Show All Answers

1. Do I have to be a City of Dallas resident for my child to participate in Send A Kid to Camp?

Yes. All participants in the Send a Kid to Camp program must reside in the City of Dallas. A Dallas ISD report card or proof or residency is required at registration.

2. Are meals provided for children enrolled in the Send A Kid to Camp program?

Lunch and an afternoon snack are provided at all Send A Kid to Camp sites.

3. Are there any fees for my child to participate in the Send A Kid to Camp Program?

No there are no fees for your child to participate in the Send A Kid to Camp Program. Due to the contributions from citizens and businesses of the City of Dallas, the entire program is free.

4. How can I donate funds to the Send A Kid to Camp program?

Funds can be donated by clicking on our quick link and donating funds through the Communities Foundation of Texas. A donation of $30 will provide one child the opportunity to experience a summer camp full of enrichment activities and field trips.

Show All Answers

1. Can teams play for free on open park space?

Organized team practice and game play on park open spaces without a reservation is prohibited.

2. How do teams reserve a practice / game field?

Call at 214-670-8740 or visit the facility and field reservation office Monday through Friday, from 8:15 a.m. to 5 p.m. The office is located at:
8100 Doran Circle
Dallas, Texas 75238

Show All Answers

1. Can I bring my own skates and are roller blades allowed?

Yes, you can bring your own skates and you will only be charged for admission to the skating rink.

Yes, roller blades are allowed.

2. Do you rent skates and what sizes do you carry?

Yes, you can rent roller skates at the Southern Skates Roller Rink. We carry sizes (2) child up to size (15) adult.

3. Do you sell skates?

We do not sell skates. However, our knowledgeable staff will be able to direct you to vendors who sell and repair roller skates.

4. Can we come and leave and return before the skating session is over?

We don't allow you to come and go, once you leave the building, you will have to pay to get back in. We do this for security reasons and for your safety.

5. Is alcohol permitted in the building?

We reserve the right to deny entrance to anyone who seems under the influence or reserve the right to ask you to leave if your actions inside the rink are inappropriate.

6. Is Southern Skates available for private rental?

Yes. The rink is available for private parties, corporate events, church and school events, and non-profit fundraisers. Call 214-670-1190 to get our prices on the various private events and programs.

7. Is there an age requirement to skate?

We have all ages skating from 1 year-olds to 80 year-olds. We do ask that all participants on Thursday’s adult session are 18 and over; all other sessions we welcome all ages.

8. What type of food do you serve?

Southern Skates offers a full service snack bar including deep fryer and pizza oven with a sample menu of fries, chicken nuggets, pretzels, hot dogs, ice cream, funnel cakes, dill pickles, nachos, pizza, corn dogs, chili-cheese dogs, and more.

Please note that menu prices and items are subject change without notice.

9. May I bring outside food / drinks into Southern Skates?

We do not allow outside food or drink into the facility, with the exception for birthday cakes when a Birthday Party Package is purchased or when a private party is scheduled.

If you have any questions / concerns on this topic please call for more info.

Show All Answers

1. How do I reserve the Kiest Softball Complex?

To reserve the Kiest Softball Complex, contact Barbara Barnett, Complex Manager at (214) 670-6707.

2. How do I reserve the Randall Sports Complex?

To reserve the Randall Sports Complex, contact Jill Beam, Reservation Manger at (214) 670-8740.

3. How do I reserve The Elm Fork Soccer Complex?

To reserve the Elm Fork Soccer Complex, contact Andy Sholl at asholl@fcdallas.com.

Show All Answers

1. Can my kindergartner attend summer camp?

Our Recreation Center summer camps are for children ages 5 to 12 years of age. Children must be 5 years of age as of 9/1 of the current school year. Children will be broken into groups based on ages. Some Recreation Center locations offer teen camps for youth ages 13 to 17. Community Development Block Grant (CDBG) camps are for children ages 6 to 12 years of age and Send A Kid To Camp sites accept children ages 6 to 15.

2. Will my child be able to bring electronic devices to camp?

We are able to achieve our results by providing a safe, focused and engaging environment, free of unnecessary distractions for the campers such as trying to secure electronic equipment. For this reason, all audio/visual devices such as music players, headphones, iPods, cell phones, tablets, etc. should be left at home.

3. What are the hours for your camp?

Recreation Center camp hours are Monday - Friday from 7:30 a.m. - 5:30 p.m. Community Development Block Grant camp hours are Monday - Friday from 9 a.m. - 4 p.m. Send A Kid To Camp hours are Monday - Thursday 9:30am - 3:30pm. Please know, all camps are closed July 4th.

4. Can I register online?

Online registration for Recreation Center Summer Camps is available beginning Monday, April 3, 2017. Parents registering online are required to contact the recreation center for the mandatory parent meeting information as well as fill out registration packets prior to the first day of camp.

Community Development Block Grant (CDBG) and Send A Kid To Camp (SAKTC) sites are not available for online registration.

5. What are the backgrounds and experience of the Camp staff?

The people we hire are enthusiastic, supportive and committed to positively impacting the lives of our youth. The City of Dallas requires all staff to submit to extensive background checks as well as drug and alcohol testing before being accepted for employment. Many of our summer staff are full time educators during the school year or full time college students.

6. What types of activities do you have?

Our summer camp activities and programs consist of, but are not limited to the following, swimming, sports and games, arts and crafts, fine arts, field trips, tennis and golf.

7. How can I pay for camp?

You can pay by check, money order, cash, or credit card. If you register online, payment must be by credit card.

Show All Answers

1. Who do I call for a non-emergency, public safety issue?

Please call 311 for non-emergency, public safety issues.

2. Are pets allowed on the trails?

Yes, pets must be on a leash.

3. Who do I call for maintenance issues on the trails?

For maintenance issues, please call the Park Maintenance Headquarters,(214) 670-1923.

Show All Answers

1. How do I become a citizen forester?

Please visit the Park Maintenance Services Division Headquarters at 542 E. Jefferson Blvd. or call 214-670-1509. Please ask for City Forester Karen Woodard.

2. What number do I call for dangerous tree branch?

To report a dangerous tree branch, please call 311.

Show All Answers

1. What is the minimum age to volunteer?

The minimum age to volunteer is 15 years old. Exceptions may be made for younger volunteers with the accompaniment of a parent or guardian.

2. I am required to do community service, what steps do I need to take?

Mandated Volunteer Program (MVP) is a program administered by the Volunteer Center of North Texas. Contact 214-821-8711 for more information. Once you meet with a coordinator at the Volunteer Center, you may request to be referred to a City of Dallas Park and Recreation facility.

Show All Answers

1. Do I have to use a specific caterer for my event?

We have no catering restrictions at the White Rock Lake rental buildings, you may use the caterer of your choice.

2. How many tables and chairs come with the buildings?

Winfrey Point and Big Thicket have minimal tables and chairs available for your reservation. Please contact 214-670-8740 for correct number of tables and chairs that may be available for your reservation. No linens are provided.

3. What is the occupancy of Winfrey Point?

The occupancy of Winfrey Point is 271. 200 can be seated comfortably.

4. What are the kitchen amenities at Winfrey Point?

The Winfrey Point kitchen has a stove and a refrigerator/freezer.

5. Is alcohol allowed at the White Rock Rental Facilities?

Yes, with a $50 non-refundable alcohol permit application, and a $600 refundable deposit. You must also have Dallas Police present at the time of consumption. Please call 214-670-0557 to arrange a police officer. Cost is $45-$50 per hour.

6. Are the buildings available on holidays?

The buildings are available on all holidays including Thanksgiving, Christmas and New Year's Day and the 4th of July. Weekend rental rates apply to all holidays.

7. Can we use the fireplace or have candles?

The fireplaces are no longer functioning and cannot be used. Candles can used with approval of the Dallas Fire Department who can be contacted at 214-670-6803.

8. Do you have a sound system we can use?

No, users must provide their own sound system and A/V equipment.

Show All Answers

1. How do I obtain a Teen All Access Pass (TAAP)

City of Dallas residents, age 13-17,  can visit any Dallas Recreation Center and register for the Teen All Access Pass beginning July 3, 2023.   Acceptable forms of identification: parent/guardian identification, school identification or driver’s license. Teen must be present to register and receive the Teen All Access Pass.

2. When is the Pass valid?

Teen All Access Passes are valid beginning July 3, 2023. Some attractions provide access through the end of August, one offer includes access through December 2023.  Expiration dates are clearly stated on the back of each card and on our website

3. Are there use restrictions?

Once you have obtained a Teen All Access Pass each pass clearly states the partners offer and any restrictions or exclusions.  Some partners have restrictions for use such as admission only valid on a weekday, or require pre-registration/ticket reservation before your visit.  Please read the fine print on the back of the pass for each venue prior to arriving for your outing.

4. How many passes can a teen obtain?

Each qualified teen can be issued ONE pass. It is not limited per household. To qualify, the youth must be between the ages of 13-17 and reside within the City of Dallas.

Show All Answers

1. How old does my child have to be to participate in the Youth Sports programs?

Dallas Park and Recreation Department offers and hosts a variety of sports for youth of all ages. Most sports programs begin at the age of 4 and are offered through the age of 14.

2. What is the cost for my child to participate in the Youth Sports program and what is included?

The cost for a child to participate in the Youth Sports program begins at $40 per individual. Price includes a uniform top with a number for each child. No equipment is included in the cost per individual.

3. Are discounts provided for families that have multiple siblings participating in the Youth Sports program?

Unfortunately there are no discounts for families having multiple siblings participating at this time. Fees were set at the lowest possible cost for any individual to participate.

4. How is a player's age determined and what are the age divisions for each sport?

A player’s age is determined as of September 1st of the current school year. Each sport is divided into age divisions based on every two years. Divisions are ages 5-6, 7-8, 9-10, 11-12, and 13-14. 

5. What opportunities do parents have to volunteer in the Youth Sports Program?

Parents are welcome to volunteer as coaches, team moms, officials, scorekeepers, etc. In order to volunteer, a parent must officially register via our City of Dallas volunteer process.