Form Center

Recreation Center Activity & Reservation Refund Request Form

2. Recreation Center Refund Policies
   <p> All refunds requests must be submitted online and will be processed in accordance with the following guidelines: </p> <br /> <p> <span style="text-decoration: underline;"> <strong> Activity Refunds </strong> </p> <p> Full refunds will be granted* when requested more than 5 business days prior to the start date of the activity, less a $5 administrative fee. Refunds requested less than 5 business days prior to the start date of the activity will not be granted. </p> <p> <strong> Activities canceled by the Parks and Recreation Department due to low enrollment or other circumstances will result in one of the following: <br /> </strong> </p> <p style="padding-left: 30px;"> 1. Participant may register for another available course, or <br /> 2. Participant may request a full refund. </p> <br /> <p> <span style="text-decoration: underline;"> <strong> Reservation Refunds </strong> </p> <p> Refunds for reservations will be subject to the following: </p> <p style="padding-left: 30px;"> 1. Cancellation 61 or more days from the reservation date will receive a full refund <br /> 2. Cancellations between 30 and 60 days from reservation date will forfeit the applicable deposit <br /> 3. Cancellation within less than 30 days of reservation date forfeits all fees and deposits </p> <br /> <p> <span style="text-decoration: underline;"> <strong> Medical Refunds </strong> </p> <p> Medical refunds requested prior to the start date of the activity will be granted in full. A doctor&rsquo;s note must be provided for all medical refunds to be processed. A prorated refund will be granted for medical refund requests received during or after the activity. Medical refunds must be requested, with proper documentation, within a month of the activity or reservation date. </p> <br /> <p> Due to unforeseen circumstances, advertised prices are subject to change without notice. </p> <br /> <p> *Refunds cannot be granted for non-recoverable costs on some programs and trips, such as hotel costs and pre-paid admission fees. Also, on events or programs where services are contracted to outside entity, the entity&rsquo;s refund and cancellation policy will apply. </p> <br> <br> <p style="font-size:140%;">All refunds requested due to COVID-19 will not include a $5 administrative fee.</p>

   All refunds requests must be submitted online and will be processed in accordance with the following guidelines:

   
   

   Activity Refunds

   Full refunds will be granted* when requested more than 5 business days prior to the start date of the activity, less a $5 administrative fee. Refunds requested less than 5 business days prior to the start date of the activity will not be granted.

   Activities canceled by the Parks and Recreation Department due to low enrollment or other circumstances will result in one of the following:
   

   1. Participant may register for another available course, or
   2. Participant may request a full refund.

   
   

   Reservation Refunds

   Refunds for reservations will be subject to the following:

   1. Cancellation 61 or more days from the reservation date will receive a full refund
   2. Cancellations between 30 and 60 days from reservation date will forfeit the applicable deposit
   3. Cancellation within less than 30 days of reservation date forfeits all fees and deposits

   
   

   Medical Refunds

   Medical refunds requested prior to the start date of the activity will be granted in full. A doctor’s note must be provided for all medical refunds to be processed. A prorated refund will be granted for medical refund requests received during or after the activity. Medical refunds must be requested, with proper documentation, within a month of the activity or reservation date.

   
   

   Due to unforeseen circumstances, advertised prices are subject to change without notice.

   
   

   *Refunds cannot be granted for non-recoverable costs on some programs and trips, such as hotel costs and pre-paid admission fees. Also, on events or programs where services are contracted to outside entity, the entity’s refund and cancellation policy will apply.

   
   
   

   All refunds requested due to COVID-19 will not include a $5 administrative fee.

4. For office use only:

6. Date*
   Date

8. Participant First Name*

9. Participant Last Name*

11. Participant First Name*

12. Participant Last Name*

14. Participant First Name*

15. Participant Last Name*

17. Participant First Name*

18. Participant Last Name*

20. Additional Participants
    -- Select One --1 Additional Participant2 Additional Participants3 Additional Participants

    For multiple participants, select an option and add the participant.

22. Household Number

    Optional. Can help us process the refund faster.

24. Parent / Guardian First Name*

25. Parent / Guardian Last Name*

27. Address*

29. City*

30. State*

31. Zip Code*

33. Email Address*

34. Phone Number*

36. Refund Type*

    1. Activity
    2. Reservation

37. Receipt Number

    Optional. Can help us process the refund faster.

38. Recreation Center*
    -- Select One --01 Anita Martinez02 Arcadia42 Arlington Park03 Bachman04 Beckley Saner05 Campbell Green06 Churchill07 Cummings08 Eloise Lundy09 Exall Park 10 Exline 11 Fireside 12 Fretz 13 Fruitdale 14 Grauwyler15 Harry Stone16 Janine C. Turner17 Jaycee Zaragoza18 John C. Phelps19 Juanita J. Craft20 K. B. Polk21 Kidd Springs22 Kiest23 Kleberg Rylie24 Lake Highlands North25 Larry Johnson61 Marcus Annex27 Marcus26 M. L. King Jr.28 Martin Weiss29 Nash Davis30 Park in the Woods31 Pleasant Oaks32 Reverchon33 Ridgewood Belcher34 Samuell Grand35 Singing Hills003 Southern Skates Roller Rink36 Thurgood Marshall37 Timberglen38 Tommie Allen39 Umphress40 Walnut Hill41 Willie B. Johnson

40. Activity Name*

41. Start Date*
    Start Date

43. Reservation Number*

44. Reservation Date*
    Reservation Date

46. Reason for Request*

48. If this is a medical request, please attach a doctor's note.

50. Which refund option would you prefer? *

    1. Refund
    2. Account Credit (Temporary Option. Due to COVID-19)

51. How did you originally pay for your purchase?*

    1. Visa
    2. MasterCard
    3. Cash
    4. Check

52. Is the credit card used for the original purchase still valid?*

    1. Yes
    2. No

54. First Name*

    Name of person who should receive the refund check.

55. Last Name*

    Name of person who should receive the refund check.

57. Refund Mailing Address*

    The address we should send your check refund.

59. City*

60. State*

61. Zip Code*

63. Refund Time Frame
    <p> Please allow up to 10 business days for this request to be processed. You will be contacted by email or phone with the outcome of your request. If your refund is approved, processed, and you have received confirmation from us the refund time frame is as follows: <p/> <p style="padding-left: 30px;"> <ul> <li> Refunds for Cash/Check/Invalid Credit Cards will be sent by check in the mail. Allow 6-8 weeks to receive your refund. </li> </ul> <ul> <li> Refunds for Valid Credit Cards will be processed back to the original card used for payment. Allow 3-5 business days depending on your bank. </li> </ul> <br /> <p> If your refund was not approved when you are contacted you will receive the reason for this decision.

    Please allow up to 10 business days for this request to be processed. You will be contacted by email or phone with the outcome of your request. If your refund is approved, processed, and you have received confirmation from us the refund time frame is as follows:

    • Refunds for Cash/Check/Invalid Credit Cards will be sent by check in the mail. Allow 6-8 weeks to receive your refund.

    • Refunds for Valid Credit Cards will be processed back to the original card used for payment. Allow 3-5 business days depending on your bank.

    
    

    If your refund was not approved when you are contacted you will receive the reason for this decision.

Leave This Blank:


65. 1. Receive an email copy of this form.
66. Email address

    This field is not part of the form submission.

67. Submit

* indicates a required field